VAA DRIVERS
VAA uses the COSO Enterprise Risk Management model, Capability Maturity Model, and six sigma tools to provide operational assurance of the following:
Competition is global and fierce
Competitively priced quality products and services sell
Sales produce profits and jobs
Total customer satisfaction produces sales.
Total customer satisfaction is achieved through business process improvement.
Total customer satisfaction is the goal of all stakeholders.
The "voice of the customer" is internalized.
Continual process improvement is a basic premise of all work enhancement.
Continual process improvement is pursued company- and supplier wide.
Value added auditing adds value and facilitates continual improvement.
Process stability and capability and improvement required highly trained people
Risk is minimized
Process improvement relies on self and group initiative
Benchmarks and goals are established in all activities
Everything is measured
Prevention and value addition are pursued throughout the supply chain
Flexibility is required to cope with change
All types of waste are eliminated
All employees are empowered to self manage and to improve processes
Employees are cross trained and compensated for learning