VAA DRIVERS

VAA uses the COSO Enterprise Risk Management model, Capability Maturity Model, and six sigma tools to provide operational assurance of the following:

• Competition is global and fierce

• Competitively priced quality products and services sell

• Sales produce profits and jobs

• Total customer satisfaction produces sales.

• Total customer satisfaction is achieved through business process improvement.

• Total customer satisfaction is the goal of all stakeholders.

• The "voice of the customer" is internalized.

• Continual process improvement is a basic premise of all work enhancement.

• Continual process improvement is pursued company- and supplier wide.

• Value added auditing adds value and facilitates continual improvement.

• Process stability and capability and improvement required highly trained people

• Risk is minimized

• Process improvement relies on self and group initiative

• Benchmarks and goals are established in all activities

• Everything is measured

• Prevention and value addition are pursued throughout the supply chain

• Flexibility is required to cope with change

• All types of waste are eliminated

• All employees are empowered to self manage and to improve processes

• Employees are cross trained and compensated for learning